Sommarju prattiku, b'lingwaġġ ċar, tad-drittijiet li kull persuna fl-Unjoni Ewropea u fiż-Żona Ekonomika Ewropea għandha taħt ir-Regolament Ġenerali dwar il-Protezzjoni tad-Data (Regolament (UE) 2016/679), u kif eżatt teżerċitahom magħna.
This page explains how to use each right in connection with the freebillgen.com service. For the underlying detail - which categories of data we hold, on what lawful basis, for how long, and which sub-processors touch them - see our Privatezza. The two pages are designed to be read together: the privacy policy tells you what we do with your data; this page tells you what you can do about it.
How a request works with us
You do not need a form, a lawyer, or a specific phrase. A short email naming the right you want to use is enough. We handle every request the same way, regardless of which right is invoked.
- Where to write
- [email protected] A single email address handles every right on this page. We do not run a separate ticketing system for data requests.
- Our deadline
- We reply within one calendar month of receiving your request. For genuinely complex cases we may extend by up to two further months and will tell you the reason in advance.
- Identity check
- We need to be sure the request comes from you. In most cases sending the email from the address tied to your FreeBillGen account is enough. If we have any doubt we may ask one extra question - never a copy of an ID document unless strictly necessary.
- Cost
- Free. We only charge a reasonable fee, or refuse, if a request is manifestly unfounded or excessive (for example, repeated identical requests).
- Format of the reply
- We answer in writing, in the language you wrote to us in (English or Lithuanian). For data exports we use a structured, machine-readable format.
If we ever decline a request, in whole or in part, we tell you why in writing and remind you that you can complain to the supervisory authority listed below or seek a judicial remedy.
Dritt ta' aċċess
You can ask us to confirm whether we hold personal data about you and, if so, to give you a copy together with the supporting information listed in Article 15 - the purposes, the categories of data, the recipients, the retention period, and the safeguards used for any transfers outside the EEA.
Kif teżerċitah Email [email protected] with the subject line "Access request". You do not need to justify the request. We send the copy by secure email or, on request, as a downloadable archive.
Dritt ta' rettifika
If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct or complete it. Most account and invoicing fields can be edited directly inside the application; this right exists for everything else.
Kif teżerċitah Email [email protected] describing what should be changed and what the correct value is. Where the original record is one we issued (such as an invoice already sent to a third party), we will explain what we can and cannot retroactively alter.
Dritt ta' tħassir ("id-dritt li tintesa")
You can ask us to delete personal data we hold about you - the so-called "right to be forgotten". This includes account closure with full data removal.
One important exception: Lithuanian Accounting Law (Buhalterinės apskaitos įstatymas) requires us to keep invoice records for 10 years from issue. Where you have used FreeBillGen to issue invoices, those specific records cannot be erased before that statutory period ends; everything else (account profile, login history, support correspondence) is removed at your request.
Kif teżerċitah Email [email protected] with the subject line "Erasure request". We confirm in writing once the deletion is complete and tell you what, if anything, we are legally required to retain.
Dritt ta' restrizzjoni tal-ipproċessar
You can ask us to freeze processing of your data while a dispute is being resolved - for example, while we check the accuracy of a record you have challenged, or while you decide whether to ask for erasure. Frozen data is stored but not used.
Kif teżerċitah Email [email protected] saying which data should be restricted and why. We confirm the freeze in writing and lift it only with your agreement or once the underlying issue is settled.
Dritt ta' portabbiltà tad-data
For data you have provided to us and which we process by automated means on the basis of your consent or a contract with you, you have the right to receive it in a structured, commonly used, machine-readable format - and to ask us to transmit it directly to another controller where technically feasible.
Kif teżerċitah Email [email protected] with the subject line "Portability request". We deliver the export as JSON or CSV, whichever you prefer, signed and dated.
Dritt ta' oġġezzjoni
You can object, on grounds relating to your particular situation, to processing we carry out in our legitimate interests. Where we cannot show compelling legitimate grounds that override your interests, rights, and freedoms, we stop the processing.
Kif teżerċitah Email [email protected] explaining what you object to and why. We pause the contested processing while we consider the objection and write back with the outcome within one month.
Dritt ta' rtirar tal-kunsens
Where we rely on your consent for any specific processing (for example, optional product-update emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew it.
Kif teżerċitah Email [email protected] or use the unsubscribe link in any consent-based message. The withdrawal takes effect immediately.
Dritt li tagħmel ilment
If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the data protection supervisory authority of the EEA country in which you live, work, or where the alleged infringement took place. You can also seek a judicial remedy in court.
Kif teżerċitah You can write to us first at [email protected] - we take complaints seriously and would rather resolve them directly - but you are not required to. The Lithuanian supervisory authority is listed in the next section.
Awtorità superviżorja
Because the operator is established in Lithuania, the lead supervisory authority for FreeBillGen is the Lithuanian State Data Protection Inspectorate.
If you live in another EEA country, you may instead contact your own national authority - their decisions are recognised across the EEA under the GDPR cooperation mechanism. A directory of all national authorities is maintained by the European Data Protection Board at edpb.europa.eu.
You are not obliged to contact us before complaining to a supervisory authority, but in our experience most issues are resolved more quickly by writing to us first.
Kuntatt
For anything on this page, write to [email protected]. For our full identity and postal address see the Informazzjoni dwar il-Kumpanija. For the underlying data-handling detail (categories, lawful bases, retention, sub-processors, security) see the Privatezza.